Legal

Refunds

Last updated: September 7, 2026

This policy covers paid Thundercat plans billed by Thundercat, Inc. Demo calls and waitlist signup are free.

Cancellations

You can cancel a paid plan at any time by emailing support@thundercat.io. Access continues through the end of the current billing period. We do not prorate unused time unless we agree otherwise in writing.

Refunds

Charges are generally non-refundable. If you were billed in error, or a service outage prevented material use of a paid plan, email support@thundercat.io within 14 days of the charge. We review those requests case by case.

Paid charges are processed by Stripe. Thundercat does not store full card numbers.

Forward-deployed work

Custom deployment or implementation work is billed under a separate order or statement of work. Refunds for that work follow the order, not this page, unless the order says otherwise.

Contact

Billing questions: support@thundercat.io